Iberia Pilots to Strike Again on April 9

Iberia Pilots Union Upset over Iberia Express

The SEPLA Pilots Union, which represents Iberia, will be launching a strike on April 9, 2012.  If you have an Iberia reservation for April 8, April 9, and April 10, we strongly suggest you check your reservations online to see if your flight is operating.  The labor action will primarily take place on April 9, but some flights on the 8th and the 10th may be cancelled.

Strikes will also take place on other dates called on by the pilots – these will be published within the next few days.

The Pilots Union is upset with Iberia Express (read linked article if interested in Iberia Express).  In short, Iberia Express is a lower cost unit of Iberia which operates some short and medium haul routes.  As a result of higher than ever fuel prices combined with expensive labor, Iberia is making this move to return to profitability.

As with previous strikes, Iberia will facilitate changes in tickets and refunds to affected customers and will do everything possible to place them on other Iberia flights or on flights operated by other airlines.  This typically includes the right to be transferred to another airline which is operating.

If you find yourself on a cancelled flight, it is possible travel insurance can also protect you depending on the type of policy you have and length of any delay.  If you purchased your ticket from a oneworld partner such as American Airlines or British Airways and your flight is canceled prior to your start of travel, they should be able to assist you. If you purchased from a travel agency and have not started travel, you could also look to the travel agency for assistance.

The company will keep customers informed at all times via www.iberia.com and its call centers around the world, its Facebook and Twitter pages, all Iberia desks at the more that 100 airports in which it operates, and travel agents.

Customers who purchased their tickets on Iberia’s website should receive messages if their flights are cancelled, including proposed alternatives when available. Iberia has promised to facilitate ticket changes and refunds to the affected passengers. Consumers may also call a special (+34) 902 100 988 telephone number to deal with strike-related queries and procedures.

If you are located outside of Spain and must contact Iberia, please take note of these telephone numbers:

  • Argentina: (011) 4131-1001
  • Austria: (01) 79 56 77 22
  • Belgium: 0 707 00 050
  • Brazil: (+55) 1132187130
  • Columbia: (571) 616 61 11
  • Costa Rica: (+506) 2430 2444
  • France: 0 825 800 965
  • Germany: 0 1805 44 29 00 (0,14 €/Min landline/Mobile: 0,42 €/Min)
  • Greece: 0030 210 35 37 600
  • Israel – Tel Aviv: (9723) 7951920
  • Italy: 199 101 191
  • Mexico D.F.: (55) 11 01 15 15
  • Netherlands: 0900 777 7717
  • Panama: (+507) 217-9900
  • Turkey: (90212) 4698020
  • Switzerland: 0 848 000 015
  • United Kingdom: (+44) 0 870 609 0500
  • United States: +1-800-772-4642

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If you have access to Skype and a good internet connection, you can call United States 1-800 numbers at no cost.  Should you need another number, check here to locate the appropriate overseas office.

In a statement released, Iberia thanks its customers for their patience and understanding. It is also grateful to its employees for their extra efforts in assisting customers.

 

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