Air Canada Work Action – "Illegal Strike"

Flight Delays Toronto and Montreal

March 23, 2012 – As the result of what Air Canada considers an “illegal work action” by Air Canada ground handling employees in Toronto and Montreal, Air Canada is experiencing delays and some cancellations of flights departing Toronto Pearson International Airport (YYZ) and Montreal Trudeau Airport (YUL) this morning, Friday, March 23rd.

Passengers should check the status of their flight at before leaving for the airport.

Air Canada has issued a statement that they’ve revised their ticketing policy for customers booked on flights subject to cancellation.  Those customers wishing to make alternative travel arrangements may do so without penalty, per Air Canada.  The carrier suggests customers use the online rebooking tool at on their mobile device, or contacting Air Canada Reservations toll free at 888-247-2262; TTY: 1-800-361-8071 (in US and Canada).  Wait times may be longer than normal.

In a statement from Air Canada, “(Air Canada) We apologize to customers affected and thank them for their patience.”

March 23, 2012 – 5:00pm Air Canada update:


Air Canada is reporting ground handling employees at Toronto (YYZ) and Montreal (YUL) have returned to work after an illegal work stoppage.   Air Canada operated flights primarily to Canadian and US destinations are expected to be delayed or canceled for the remainder of the day.

A statement released by Duncan Dee, Executive Vice President and Chief Operating Officer, said, “We recognize that many customers are being inconvenienced and our focus right now is on getting them to their destination safely, and as quickly as we can.”  Dee continues, “We thank our customers for their patience and loyalty as we work doubly hard to restore their confidence in Air Canada.  We would also like to thank those employees who worked tirelessly throughout the night to minimize impact on our customers.”

Air Canada has revised ticketing policy for passengers booked on flights until Sunday, March 25, 2012.  Those customers who would like to re-book until April 30, 2012, may do so free of charge.  Air Canada suggests use of their website as high call volume is expected at Air Canada Reservations: 888-247-2262; TTY: 1-800-361-8071 toll-free USA and Canada.

This begs the question, what will tomorrow, or even next week bring?


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