United-Continental Midwest Weather Waiver


Travelers on United or Continental scheduled to fly to, from, or though Chicago O’Hare (ORD), Cleveland Hopkins (CLE), and other Midwest cities may have their travels disrupted by severe winter weather.

Both United and Continental, which are in the process of merging, have issued a waiver from February 23 through February 24th to reschedule travel to a date no later than February 27.  The waiver allows for a one-time date or time change, and the airlines will waive the change fees.  Customers not wishing to travel may request refunds in the original form of payment for canceled flights.

Customers may change flights easily via united.com or continental.com.  It is advised to manage your reservation on the respective website where travel was initially booked.  Customers who need assistance may also call United at 1-800-UNITED-1 or Continental at 1-800-525-0280 or work with their travel agent.

Impacted United and Continental Cities include:

  • Chicago O’Hare Airport (ORD)
  • Cleveland Hopkins Intl (CLE)
  • Cedar Rapids Iowa (CID)
  • Des Moines, Iowa (DSM)
  • Detroit Metro Airport (DTW)
  • Grand Rapids, Michigan (GRR)
  • Lincoln, Nebraska (LNK)
  • Madison, Wisconsin (MSN)
  • Milwaukee Mitchell Intl (MKE)
  • Moline, Illinois (MLI)
  • Omaha, Nebraska (OMA)
  • Peoria, Illinois (PIA)
  • Sioux Falls, South Dakota (FSD)




Both United and Continental have issued an additional Northeast Winter Storm Waiver valid from February 23 through February 24 with similar conditions.  Rescheduled travel must commence by February 27, 2012, for change fees and fare differences to be waived.

  • Bangor, ME (BGR)
  • Burlington, VT (BTV)
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)


If you are only transiting a Continental or United hub, it may be possible to be re-routed through another hub the same day based on availability.  Alternate hubs in the Continental and United network include Newark Liberty International (EWR), Denver International Airport (DEN), Houston Intercontinental Airport, San Francisco International (SFO), and Washington Dulles Airport (IAD).

Depending on your origin and destination, a flight through an unaffected hub city may be a good choice if seats are available.

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