Iberia Pilot Strike January 25 – 27 – 30

Iberia Pilots Steamed over Iberia Express

Iberia’s pilots are still upset about the plans for Iberia Express – a move the airline hopes will stop the bleeding red and bring the airline profitable on short to medium haul operations.  Iberia Express is scheduled to start this year using four Airbus A320s and has plans for about 12 at the end of 2012.

The SEPLA pilots union have announced yet another strike, on January 25, January 27, and January 30.  The strike will only affect designated flights, but its enough to cause significant disruption.

Iberia will facilitate changes in tickets and refunds to affected customers and will do everything possible to place them on other Iberia flights, flights operated by other airlines, or alternative means of transport.

The airline has agreements in place with 27 airlines which fly to other European nations, the Americas, and the Middle East to carry passengers affected by the strike. If you must travel on a strike date and your flight is cancelled, we strongly urge you contact Iberia to have tickets re-issued on another carrier such as British Airways, another oneworld carrier, or any other carrier that operates the same route.

This strike does not affect flights operated by Air Nostrum (IB8xxx), Vueling (IB5xxx) or any code share operated by other airlines (IB7xxx and IB4xxx). Flights to/from the Canary and Balearic Islands are protected per the minimum services decree.

Customers who purchased their tickets on www.iberia.com should receive messages if their flights are cancelled, including proposed alternatives when available. Iberia has promised to facilitate ticket changes and refunds to the affected passengers. Consumers may also call a special (+34) 902 100 988 telephone number to deal with strike-related queries and procedures.

If you are scheduled to travel with Iberia during the strike period, we advise you visit www.iberia.com where you can view the status of flights (under Arrivals and Departures) and of reservations (Booking management). The company will keep customers informed at all times via iberia.com and its Call Centers around the world.

Iberia will also use social media – visit their Facebook and Twitter pages, as well as all Iberia airport ticketing & check-in desks, and travel agents.

If you get caught in the strike, it is possible travel insurance can also protect you depending on the type of policy you have and length of any delay. If you purchased your ticket from a oneworld partner such as American Airlines or British Airways and your flight is canceled prior to your start of travel, they should be able to assist you.  If you purchased from a travel agency and have not started travel, you could also look to the travel agency for assistance.

If you are located outside of Spain and must contact Iberia, please take note of these telephone numbers:

  • Brazil: (+55) 1132187130
  • Costa Rica: (+506) 2430 2444
  • Panama: (+507) 217-9900
  • United Kingdom: (+44) 0 870 609 0500
  • United States: +1-800-772-4642

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If you have access to Skype and a good internet connection, you can call United States 1-800 numbers at no cost.

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